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Contact Us

Have a question or need more information about a product? Either way, you're in the right spot. Email us at: [email protected]

When Will My Order Arrive?

Our processing time is 1-5 days and our Free Express Shipping time is 6-16 days so can take up to an estimated arrival time of 21 days. However, due to COVID-19, delivery times may take longer.

How Can I Track My Order?

We offer tracking on every one of our products and send you updates via text message or email. After your order has been confirmed, a tracking number will be sent with a link to track your order.

How Can I Change My Shipping Address?

By default, the last used shipping address will be saved into your order. When checking out, the default shipping address will be displayed and you have the option to change it. After 12 hours post-purchase or if your order has already been shipped, we can't change the address and will not be able to offer a refund. Please make sure to double check your shipping address after entering it.

Can I Use PayPal Without a PayPal Account?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal. It's one of the easiest & most secure ways to make payments online.

What Happens in the Event of Unsatisfactory/Wrong/Missing Orders or If My Order Has Been Lost or Damaged?

We take matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your order to us at [email protected].

We regret to inform you that no refunds will be given for orders that fall under the below categories:

1.) In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo evidence of the sample and your order. You may be required to send back the item for review before a decision is made to re-send an item to you.
2.) In the event that you've received the wrong item, we will require photo evidence of the wrongly sent sample and after reviewing, we'll re-send the correct sample to you.
3.) In the event you've received your order with a missing sample, we require you to email us a clear photo of your order to [email protected] and will inquire further before a decision is made to re-send the missing sample to you.
4.) In the event of damaged items received, we require photo proof of the affected items for us to investigate before a decision is made to re-send the item to you. Email the photo to us at [email protected] and keep the sample for further investigation.
5.) In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is lost, we will re-send the order to you.